Pet Care

FREQUENTLY ASKED QUESTIONS (FAQ)

What countries are products shipped to?

Australia, Canada, Finland, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom, United States

Is free shipping available?

Yes, free shipping is available for all customers who place orders above AU$25 or equivalent currency value.

How long is the shipping time?

Average shipping time is 9-14 days. Delivery time varies for each product as product suppliers varies. Delivery estimations are provided below the price of each product.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".

What to do if I have entered an incorrect address?

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email support@ennimo.com . If the address is wrong, we can correct this within 24 hours.

What if my items are damaged?

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with:- Your order number.- A picture of the damaged product. Once received, we'll be happy to send out another free of charge.

What is the return and refund policy?

Please refer to below link

Return and refund policy

What are shipping rates applicable?

Rates are dependent whether country is Australia or Zone A. Refer shipping policy link for more details

Shipping Policy

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FREQUENTLY ASKED QUESTIONS (FAQ)

What countries are products shipped to?

Is free shipping available?

How long is the shipping time?

Can I cancel my order?

What to do if I have entered an incorrect address?

What if my items are damaged?

What is the return and refund policy?

What are shipping rates applicable?

Customer Support

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